Dress - Palm Springs by Rubyyaya

$159.95 AUD

Indulge in luxury with the Rubyyaya Palm Springs Dress. The relaxed fit and self-tie detail create a comfortable yet sophisticated look. Made from soft modal satin, this dress features a v-neck design that is effortlessly stylish. Perfect for any occasion, this dress will elevate your wardrobe.

100% modal satin
Relaxed fit
Short sleeve
Self tie sash belt
Bust m/59.5 xl/66 xxl/71
Length m/118 xl/122 xxl/124
Gentle machine wash
Designed in Australia
Made in India

Please use the following guide to help you decide which size to buy. Values given are BODY measurements. To help you choose the best size, we recommend that you compare the measurements with your own.

Chest: Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust, wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

Waist: Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement. If you generally wear your clothes below your waist, take that measurement as well.

Hips: Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, try to do it in front of a mirror.

SIZE	BUST(cm)	WAIST(cm)	HIP(cm)
XS/8	89-93	66-70	94-98
S/10	94-98	71-75	99-103
M/12	99-103	76-80	104-108
L/14	104-108	81-85	109-113
XL/16	109-115	86-92	114-120
XXL/18-20	116-125	93-102	121-130
XXXL/20-22	126-135	103-112	131-140
XXXXL/22-24	136-145	113-122

	XS	S	M	L	XL	2XL	3XL
AUS	8	10	12	14	16	18	20
USA	4	6	8	10	12	14	16
UK	8	10	12	14	16	18	20
Bust (cm)	87	92	97	102	107	112	115
Waist (cm)	69	74	79	84	89	94	99
Hip (cm)	95	100	105	110	115	120	125

Domestic Orders

Juicy Secrets uses Australia Post Satchels for all domestic orders:

$13.95 standard delivery
$16.95 express delivery
Signature required upon delivery

Click for full details on shipping.

At Juicy Secrets, we want you to enjoy your shopping experience with us. We understand that sometimes when purchasing online, you and your new garment may not be a perfect match. Our Returns Policy is designed to make returns as easy as possible for you and maintains your guarantees under the Australian Consumer Law (ACL).

Quality is really important to us, so prior to shipment we carefully inspect your order to ensure it meets your expectations. Garments we send are fitted with a temporary security ribbon, containing a tamper-evident security seal and unique serial number so you can be sure your new items haven't been previously worn and returned.

Before removing the security ribbon, please try on and thoroughly check your order to ensure you're happy. Once removed, returns cannot be accepted under any circumstances (unless we agree there’s a manufacture fault).

What items can I return?

We’ll happily refund the return of purchases for requests received within 7 days of delivery, if we’re satisfied after inspection that they:

have been pre-approved for return shipment via the online Returns process on our website,
retain the fitted security ribbon, tamper-free,
retain the manufacturer’s swing tags and accessories,
weren’t worn, washed, altered or contain stains or odours,
weren’t damaged/misused by you in any way (eg. not following washing/care instructions)

or

have a manufacture fault (that we deem is not normal “wear and tear” or a result of damage by you), within 30 days.

Please note, we can’t accept returns if goods do not meet the above conditions or are items that we’re unable to accept for hygiene reasons (unless there’s a major problem), including:

Earrings and Jewellery
Underwear and undergarments
Hats and Hair accessories
Cosmetics and fragrances
Swimwear
Hosiery

How long do I have to submit my return request?

within 7 days of delivery if you've changed your mind, chosen an incorrect size, the item is not as ordered/described or is damaged in transit.
within 30 days of delivery for claims of manufacture fault. Claims beyond 30 days will be reasonably considered, but more likely deemed as normal "wear and tear" as your time in possession progresses.

Please ensure your return items are then delivered to us within 7 days of approval to return.

Are there any charges for returns?

A $10 re-stocking fee per return item is applicable to returns only if you’ve:

chosen an incorrect size,
changed your mind, or
lodged the return claim for any other reason but upon return inspection that reason is rejected.

We will refund the re-stocking fee if you purchase an exchange item of equal or greater value by the time we receive your return and your refund is approved.

How do I return?

Enter your order number and email address on the Submit Online Return page and click "Find your Order."
Follow the screen instructions and select the items you want to return
If approved to return, you will get a confirmation email with shipping guidelines and you can ship your return. If your return claim is rejected, you will receive a notification email.

Please do NOT return items to us unless you complete this process and receive a Return Authorisation (RMA) from us, as we won't be able to process your return and it'll be rejected.
We recommend using Registered Post or courier for all return shipping so you can track your return.
You're responsible for the risk and cost of all return shipping if your return is due to change of mind or choosing an incorrect size.
You're responsible for the risk and cost of shipping back to you, any returns that we reject.

How soon will I get my refund?

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your return.

For approved returns, refunds (less any re-stocking fee applicable) will be applied to the original method of payment within 7 days of receipt of returned goods. Any shipping charges you paid on your initial order are non-refundable, unless we accept the reason for return was beyond your control.

Need more help?

Check out our FAQ's page here, or email us here with your full name and order number and we'll be pleased to assist you.

Submit Return Request

Updated: September 30, 2021.

Top - Boheme Shirt by Yarra Trail

$139.00 AUD

The Boheme Shirt in our exclusive print blends casual elegance with unique style. Featuring a cut-away round neckband, 3/4 length raglan sleeves with frill and elastic bands, and a button placket, it offers a timeless, relaxed fit. Perfect for any occasion, it combines versatility with distinctive flair.

Cut-away round neckband
Exclusive 'Boheme' print
3/4 length raglan sleeves with frill and elasticated band
Front placket with buttons though
Relaxed fit
80% Tencel 20% Nylon
Size Guide

The following size chart is a guide to assist you to select your size. Measurements are indicative of body measurements and not our garments’ measurements. All measurements are in centimetres.

SIZE BUST (CM) WAIST (CM) HIPS (CM)

8 (XS) 87 69 95

10 (S) 92 74 100

12 (M) 97 79 105

14 (L) 102 84 110

16 (XL) 107 89 115

SIZE	BUST (CM)	WAIST (CM)	HIPS (CM)
8 (XS)	87	69	95
10 (S)	92	74	100
12 (M)	97	79	105
14 (L)	102	84	110
16 (XL)	107	89	115

	XS	S	M	L	XL	2XL	3XL
AUS	8	10	12	14	16	18	20
USA	4	6	8	10	12	14	16
UK	8	10	12	14	16	18	20
Bust (cm)	87	92	97	102	107	112	115
Waist (cm)	69	74	79	84	89	94	99
Hip (cm)	95	100	105	110	115	120	125

Domestic Orders

Juicy Secrets uses Australia Post Satchels for all domestic orders:

$13.95 standard delivery
$16.95 express delivery
Signature required upon delivery

Click for full details on shipping.

At Juicy Secrets, we want you to enjoy your shopping experience with us. We understand that sometimes when purchasing online, you and your new garment may not be a perfect match. Our Returns Policy is designed to make returns as easy as possible for you and maintains your guarantees under the Australian Consumer Law (ACL).

Quality is really important to us, so prior to shipment we carefully inspect your order to ensure it meets your expectations. Garments we send are fitted with a temporary security ribbon, containing a tamper-evident security seal and unique serial number so you can be sure your new items haven't been previously worn and returned.

Before removing the security ribbon, please try on and thoroughly check your order to ensure you're happy. Once removed, returns cannot be accepted under any circumstances (unless we agree there’s a manufacture fault).

What items can I return?

We’ll happily refund the return of purchases for requests received within 7 days of delivery, if we’re satisfied after inspection that they:

have been pre-approved for return shipment via the online Returns process on our website,
retain the fitted security ribbon, tamper-free,
retain the manufacturer’s swing tags and accessories,
weren’t worn, washed, altered or contain stains or odours,
weren’t damaged/misused by you in any way (eg. not following washing/care instructions)

or

have a manufacture fault (that we deem is not normal “wear and tear” or a result of damage by you), within 30 days.

Please note, we can’t accept returns if goods do not meet the above conditions or are items that we’re unable to accept for hygiene reasons (unless there’s a major problem), including:

Earrings and Jewellery
Underwear and undergarments
Hats and Hair accessories
Cosmetics and fragrances
Swimwear
Hosiery

How long do I have to submit my return request?

within 7 days of delivery if you've changed your mind, chosen an incorrect size, the item is not as ordered/described or is damaged in transit.
within 30 days of delivery for claims of manufacture fault. Claims beyond 30 days will be reasonably considered, but more likely deemed as normal "wear and tear" as your time in possession progresses.

Please ensure your return items are then delivered to us within 7 days of approval to return.

Are there any charges for returns?

A $10 re-stocking fee per return item is applicable to returns only if you’ve:

chosen an incorrect size,
changed your mind, or
lodged the return claim for any other reason but upon return inspection that reason is rejected.

We will refund the re-stocking fee if you purchase an exchange item of equal or greater value by the time we receive your return and your refund is approved.

How do I return?

Enter your order number and email address on the Submit Online Return page and click "Find your Order."
Follow the screen instructions and select the items you want to return
If approved to return, you will get a confirmation email with shipping guidelines and you can ship your return. If your return claim is rejected, you will receive a notification email.

Please do NOT return items to us unless you complete this process and receive a Return Authorisation (RMA) from us, as we won't be able to process your return and it'll be rejected.
We recommend using Registered Post or courier for all return shipping so you can track your return.
You're responsible for the risk and cost of all return shipping if your return is due to change of mind or choosing an incorrect size.
You're responsible for the risk and cost of shipping back to you, any returns that we reject.

How soon will I get my refund?

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your return.

For approved returns, refunds (less any re-stocking fee applicable) will be applied to the original method of payment within 7 days of receipt of returned goods. Any shipping charges you paid on your initial order are non-refundable, unless we accept the reason for return was beyond your control.

Need more help?

Check out our FAQ's page here, or email us here with your full name and order number and we'll be pleased to assist you.

Submit Return Request

Updated: September 30, 2021.

Dress - Mexican Flower Mini Multi by Rubyyaya

$175.95 AUD

Description

Experience ultimate luxury and sophistication with the Rubyyaya Mexican Flower Maxi. Made from 100% modal satin fabric, this dress boasts a relaxed fit and 7/8 sleeves with an elastic opening. Featuring a button-through style and full skirt, it comes with a self tie sash belt, perfect for any special occasion.

100% modal satin
Relaxed fit
7/8 sleeve with elastic opening
Button-through style
Full skirt
Self tie sash belt
Gentle machine wash
Designed in Australia
Made in India

Please use the following guide to help you decide which size to buy. Values given are body measurements. To help you choose the best size, we recommend that you compare the measurements with your own.

Chest: Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust, wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

Waist: Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement. If you generally wear your clothes below your waist, take that measurement as well.

Hips: Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, try to do it in front of a mirror.

SIZE	BUST(cm)	WAIST(cm)	HIP(cm)
XS/8	89-93	66-70	94-98
S/10	94-98	71-75	99-103
M/12	99-103	76-80	104-108
L/14	104-108	81-85	109-113
XL/16	109-115	86-92	114-120

	XS	S	M	L	XL	2XL	3XL
AUS	8	10	12	14	16	18	20
USA	4	6	8	10	12	14	16
UK	8	10	12	14	16	18	20
Bust (cm)	87	92	97	102	107	112	115
Waist (cm)	69	74	79	84	89	94	99
Hip (cm)	95	100	105	110	115	120	125

Domestic Orders

Juicy Secrets uses Australia Post Satchels for all domestic orders:

$13.95 standard delivery
$16.95 express delivery
Signature required upon delivery

Click for full details on shipping.

At Juicy Secrets, we want you to enjoy your shopping experience with us. We understand that sometimes when purchasing online, you and your new garment may not be a perfect match. Our Returns Policy is designed to make returns as easy as possible for you and maintains your guarantees under the Australian Consumer Law (ACL).

Quality is really important to us, so prior to shipment we carefully inspect your order to ensure it meets your expectations. Garments we send are fitted with a temporary security ribbon, containing a tamper-evident security seal and unique serial number so you can be sure your new items haven't been previously worn and returned.

Before removing the security ribbon, please try on and thoroughly check your order to ensure you're happy. Once removed, returns cannot be accepted under any circumstances (unless we agree there’s a manufacture fault).

What items can I return?

We’ll happily refund the return of purchases for requests received within 7 days of delivery, if we’re satisfied after inspection that they:

have been pre-approved for return shipment via the online Returns process on our website,
retain the fitted security ribbon, tamper-free,
retain the manufacturer’s swing tags and accessories,
weren’t worn, washed, altered or contain stains or odours,
weren’t damaged/misused by you in any way (eg. not following washing/care instructions)

or

have a manufacture fault (that we deem is not normal “wear and tear” or a result of damage by you), within 30 days.

Please note, we can’t accept returns if goods do not meet the above conditions or are items that we’re unable to accept for hygiene reasons (unless there’s a major problem), including:

Earrings and Jewellery
Underwear and undergarments
Hats and Hair accessories
Cosmetics and fragrances
Swimwear
Hosiery

How long do I have to submit my return request?

within 7 days of delivery if you've changed your mind, chosen an incorrect size, the item is not as ordered/described or is damaged in transit.
within 30 days of delivery for claims of manufacture fault. Claims beyond 30 days will be reasonably considered, but more likely deemed as normal "wear and tear" as your time in possession progresses.

Please ensure your return items are then delivered to us within 7 days of approval to return.

Are there any charges for returns?

A $10 re-stocking fee per return item is applicable to returns only if you’ve:

chosen an incorrect size,
changed your mind, or
lodged the return claim for any other reason but upon return inspection that reason is rejected.

We will refund the re-stocking fee if you purchase an exchange item of equal or greater value by the time we receive your return and your refund is approved.

How do I return?

Enter your order number and email address on the Submit Online Return page and click "Find your Order."
Follow the screen instructions and select the items you want to return
If approved to return, you will get a confirmation email with shipping guidelines and you can ship your return. If your return claim is rejected, you will receive a notification email.

Please do NOT return items to us unless you complete this process and receive a Return Authorisation (RMA) from us, as we won't be able to process your return and it'll be rejected.
We recommend using Registered Post or courier for all return shipping so you can track your return.
You're responsible for the risk and cost of all return shipping if your return is due to change of mind or choosing an incorrect size.
You're responsible for the risk and cost of shipping back to you, any returns that we reject.

How soon will I get my refund?

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your return.

For approved returns, refunds (less any re-stocking fee applicable) will be applied to the original method of payment within 7 days of receipt of returned goods. Any shipping charges you paid on your initial order are non-refundable, unless we accept the reason for return was beyond your control.

Need more help?

Check out our FAQ's page here, or email us here with your full name and order number and we'll be pleased to assist you.

Submit Return Request

Updated: September 30, 2021.

Dress - Mexican Flower Mini Multi by Rubyyaya

Tops - Le Tigre by Rubyyaya

$149.95 AUD

Description

Embrace the wild side with Rubyyaya's Le Tigre Top. Made from 100% Modal satin, this versatile piece boasts a stunning emerald green hue, perfect for any occasion. Inspired by the jungle, this classic shirt shape features short sleeves and a button through design. Elevate your wardrobe with this luxurious and exclusive top.

100% Modal satin
Classic shirt shape
Short sleeve
Versatile piece
Gentle machine wash
Designed in Australia
Made in India

Please use the following guide to help you decide which size to buy. Values given are body measurements. To help you choose the best size, we recommend that you compare the measurements with your own.

Chest: Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust, wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

Waist: Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement. If you generally wear your clothes below your waist, take that measurement as well.

Hips: Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, try to do it in front of a mirror.

SIZE	BUST(cm)	WAIST(cm)	HIP(cm)
XS/8	89-93	66-70	94-98
S/10	94-98	71-75	99-103
M/12	99-103	76-80	104-108
L/14	104-108	81-85	109-113
XL/16	109-115	86-92	114-120

	XS	S	M	L	XL	2XL	3XL
AUS	8	10	12	14	16	18	20
USA	4	6	8	10	12	14	16
UK	8	10	12	14	16	18	20
Bust (cm)	87	92	97	102	107	112	115
Waist (cm)	69	74	79	84	89	94	99
Hip (cm)	95	100	105	110	115	120	125

Domestic Orders

Juicy Secrets uses Australia Post Satchels for all domestic orders:

$13.95 standard delivery
$16.95 express delivery
Signature required upon delivery

Click for full details on shipping.

At Juicy Secrets, we want you to enjoy your shopping experience with us. We understand that sometimes when purchasing online, you and your new garment may not be a perfect match. Our Returns Policy is designed to make returns as easy as possible for you and maintains your guarantees under the Australian Consumer Law (ACL).

Quality is really important to us, so prior to shipment we carefully inspect your order to ensure it meets your expectations. Garments we send are fitted with a temporary security ribbon, containing a tamper-evident security seal and unique serial number so you can be sure your new items haven't been previously worn and returned.

Before removing the security ribbon, please try on and thoroughly check your order to ensure you're happy. Once removed, returns cannot be accepted under any circumstances (unless we agree there’s a manufacture fault).

What items can I return?

We’ll happily refund the return of purchases for requests received within 7 days of delivery, if we’re satisfied after inspection that they:

have been pre-approved for return shipment via the online Returns process on our website,
retain the fitted security ribbon, tamper-free,
retain the manufacturer’s swing tags and accessories,
weren’t worn, washed, altered or contain stains or odours,
weren’t damaged/misused by you in any way (eg. not following washing/care instructions)

or

have a manufacture fault (that we deem is not normal “wear and tear” or a result of damage by you), within 30 days.

Please note, we can’t accept returns if goods do not meet the above conditions or are items that we’re unable to accept for hygiene reasons (unless there’s a major problem), including:

Earrings and Jewellery
Underwear and undergarments
Hats and Hair accessories
Cosmetics and fragrances
Swimwear
Hosiery

How long do I have to submit my return request?

within 7 days of delivery if you've changed your mind, chosen an incorrect size, the item is not as ordered/described or is damaged in transit.
within 30 days of delivery for claims of manufacture fault. Claims beyond 30 days will be reasonably considered, but more likely deemed as normal "wear and tear" as your time in possession progresses.

Please ensure your return items are then delivered to us within 7 days of approval to return.

Are there any charges for returns?

A $10 re-stocking fee per return item is applicable to returns only if you’ve:

chosen an incorrect size,
changed your mind, or
lodged the return claim for any other reason but upon return inspection that reason is rejected.

We will refund the re-stocking fee if you purchase an exchange item of equal or greater value by the time we receive your return and your refund is approved.

How do I return?

Enter your order number and email address on the Submit Online Return page and click "Find your Order."
Follow the screen instructions and select the items you want to return
If approved to return, you will get a confirmation email with shipping guidelines and you can ship your return. If your return claim is rejected, you will receive a notification email.

Please do NOT return items to us unless you complete this process and receive a Return Authorisation (RMA) from us, as we won't be able to process your return and it'll be rejected.
We recommend using Registered Post or courier for all return shipping so you can track your return.
You're responsible for the risk and cost of all return shipping if your return is due to change of mind or choosing an incorrect size.
You're responsible for the risk and cost of shipping back to you, any returns that we reject.

How soon will I get my refund?

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your return.

For approved returns, refunds (less any re-stocking fee applicable) will be applied to the original method of payment within 7 days of receipt of returned goods. Any shipping charges you paid on your initial order are non-refundable, unless we accept the reason for return was beyond your control.

Need more help?

Check out our FAQ's page here, or email us here with your full name and order number and we'll be pleased to assist you.

Submit Return Request

Updated: September 30, 2021.

Top - Guerlain Shirt by Rubyyaya

$79.95 AUD

Description

100% Cotton
Block print with gold foil print
Full sleeve
V neckline with ties
Loose fitting
Gentle machine wash
Designed in Australia
Made in India

Please use the following guide to help you decide which size to buy. Values given are body measurements. To help you choose the best size, we recommend that you compare the measurements with your own.

Chest: Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust, wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

Waist: Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement. If you generally wear your clothes below your waist, take that measurement as well.

Hips: Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, try to do it in front of a mirror.

SIZE	BUST(cm)	WAIST(cm)	HIP(cm)
XS/8	89-93	66-70	94-98
S/10	94-98	71-75	99-103
M/12	99-103	76-80	104-108
L/14	104-108	81-85	109-113
XL/16	109-115	86-92	114-120
XXL/18-20	116-125	93-102	121-130
XXXL/20-22	126-135	103-112	131-140
XXXXL/22-24	136-145	113-122	141-150

	XS	S	M	L	XL	2XL	3XL
AUS	8	10	12	14	16	18	20
USA	4	6	8	10	12	14	16
UK	8	10	12	14	16	18	20
Bust (cm)	87	92	97	102	107	112	115
Waist (cm)	69	74	79	84	89	94	99
Hip (cm)	95	100	105	110	115	120	125

Domestic Orders

Juicy Secrets uses Australia Post Satchels for all domestic orders:

$13.95 standard delivery
$16.95 express delivery
Signature required upon delivery

Click for full details on shipping.

At Juicy Secrets, we want you to enjoy your shopping experience with us. We understand that sometimes when purchasing online, you and your new garment may not be a perfect match. Our Returns Policy is designed to make returns as easy as possible for you and maintains your guarantees under the Australian Consumer Law (ACL).

Quality is really important to us, so prior to shipment we carefully inspect your order to ensure it meets your expectations. Garments we send are fitted with a temporary security ribbon, containing a tamper-evident security seal and unique serial number so you can be sure your new items haven't been previously worn and returned.

Before removing the security ribbon, please try on and thoroughly check your order to ensure you're happy. Once removed, returns cannot be accepted under any circumstances (unless we agree there’s a manufacture fault).

What items can I return?

We’ll happily refund the return of purchases for requests received within 7 days of delivery, if we’re satisfied after inspection that they:

have been pre-approved for return shipment via the online Returns process on our website,
retain the fitted security ribbon, tamper-free,
retain the manufacturer’s swing tags and accessories,
weren’t worn, washed, altered or contain stains or odours,
weren’t damaged/misused by you in any way (eg. not following washing/care instructions)

or

have a manufacture fault (that we deem is not normal “wear and tear” or a result of damage by you), within 30 days.

Please note, we can’t accept returns if goods do not meet the above conditions or are items that we’re unable to accept for hygiene reasons (unless there’s a major problem), including:

Earrings and Jewellery
Underwear and undergarments
Hats and Hair accessories
Cosmetics and fragrances
Swimwear
Hosiery

How long do I have to submit my return request?

within 7 days of delivery if you've changed your mind, chosen an incorrect size, the item is not as ordered/described or is damaged in transit.
within 30 days of delivery for claims of manufacture fault. Claims beyond 30 days will be reasonably considered, but more likely deemed as normal "wear and tear" as your time in possession progresses.

Please ensure your return items are then delivered to us within 7 days of approval to return.

Are there any charges for returns?

A $10 re-stocking fee per return item is applicable to returns only if you’ve:

chosen an incorrect size,
changed your mind, or
lodged the return claim for any other reason but upon return inspection that reason is rejected.

We will refund the re-stocking fee if you purchase an exchange item of equal or greater value by the time we receive your return and your refund is approved.

How do I return?

Enter your order number and email address on the Submit Online Return page and click "Find your Order."
Follow the screen instructions and select the items you want to return
If approved to return, you will get a confirmation email with shipping guidelines and you can ship your return. If your return claim is rejected, you will receive a notification email.

Please do NOT return items to us unless you complete this process and receive a Return Authorisation (RMA) from us, as we won't be able to process your return and it'll be rejected.
We recommend using Registered Post or courier for all return shipping so you can track your return.
You're responsible for the risk and cost of all return shipping if your return is due to change of mind or choosing an incorrect size.
You're responsible for the risk and cost of shipping back to you, any returns that we reject.

How soon will I get my refund?

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your return.

For approved returns, refunds (less any re-stocking fee applicable) will be applied to the original method of payment within 7 days of receipt of returned goods. Any shipping charges you paid on your initial order are non-refundable, unless we accept the reason for return was beyond your control.

Need more help?

Check out our FAQ's page here, or email us here with your full name and order number and we'll be pleased to assist you.

Submit Return Request

Updated: September 30, 2021.

Pant - Le Tigre Multi by Rubyyaya

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